Terms and Conditions
Please read the following Terms and Conditions carefully before placing your order with Slice Cakes.
Your access to this website is subject to these Terms and Conditions and any disclaimers or other conditions or statements contained on this website (referred to collectively as “Terms and Conditions” or “Policies” or "Terms" or "Ts and Cs"). By using this website and placing an order you agree to be subject to these Terms and Conditions.
Slice Cakes may at any time, at its sole discretion, amend, vary or modify these Terms and Conditions without notice. Modifications to this site including these Terms and Conditions will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications. Please re-read these terms and conditions before subsequent use.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
Items ordered online must be paid for in advance.
All our cakes and desserts are custom made for each individual client, as such, we do require full payment for all orders prior to creating them for you.
We start with a non-refundable deposit.
Once you're happy with the design and wish to go ahead with the order, a 50% (up to $150) non refundable deposit is required to save the date, and book in your order.
If you want to lock in the date before the details are worked out, you may pay a $150 "Save the date" deposit. This will serve as your non-refundable deposit.
The remaining balance is due 7 days prior to delivery or pick up, including any delivery fees. This invoice will be sent to you and can be paid with a debit, credit card, or bank transfer if requested. If the remaining balance is not paid on time then the order will be terminated and the deposit forfeited.
In the case of short notice orders (less than 4 weeks), we will require full payment (50% of which serves as your deposit, up to $150)
Confirmation of Orders
Once we work out your order, you will be emailed an invoice. Please ensure all contact details, personal information, spelling of names, delivery/collection dates and times and any requested changes have been properly documented on your invoice. Please contact us immediately of any errors on your invoice. Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.
Any changes made to your order within 7 days of collection or delivery may incur a surcharge, depending on the change requested. In most cases we can accommodate changes, however at times it is not possible. I will however endeavour to accommodate you to the best of my ability.
In the event of a cancellation, the deposit is non-refundable due to time and work already spent on your order, materials purchased, and loss of potential work by excluding other clients and orders to work on your custom order. Please be considerate when cancelling an order. If you cancel the order after paying the full balance, it will be at the managements discretion to issue any refunds. Cancellations within two weeks of event will not receive any refund.
Covid 19 Restrictions Cancellations
If you must cancel your event due to government Coronavirus restrictions or lockdown, then the above cancellation policy stands.
However, if you choose to instead postpone your order, I will be happy to reschedule to a date we're both available, with no extra charge.
Transporting your cake (Pick up)
It is important to remember that cakes are a perishable and delicate product. Once you take possession of your cake, a number of factors relating to its care and transportation may result in its quality being compromised. Slice Cakes will not take responsibility for any damage incurred during transportation or storage of the cake by customers. We offer a delivery and set up service for all our Speciality Cakes at an additional cost to ensure they arrive safely.
You may pick up your cake if preferred, the cake must be placed in either the boot of the car, or on the passenger side floor well, ensure there are no items in your car that may fall onto or damage the cake. I do not recommend travelling with a cake on a passengers lap or on a seat, this will likely move the cake around and can cause damage. Please take care on very hot days, as without cooling the cake can melt.
Looking after you cake
Once you have received you cake, please make sure that you display and look after it correctly.
The cake must be displayed on a sturdy table, that will not be bumped.
Please be mindful of pets and young children around the cake.
Do not refrigerate cakes covered or decorated with fondant. Doing so may cause the fondant to "sweat" resulting in undesirable colour smears. On very hot days, I may recommend fondant cakes to be refrigerated, if so, I will give you very clear instructions on how to do this to avoid "sweating".
Buttercream cakes may be refrigerated, or are perfectly fine at room temperature. On hot weather days, they must be refrigerated to avoid melting. Buttercream taste nicest at room temperature, so take your cake out at least 30 minutes prior to serving.
Keep the cake in a cool place out of the sun.
Once cut the remaining cake can be wrapped up and put in the fridge and be eaten as leftovers for 3-4 days, or frozen for 3 months.
Slice Cakes can supply fresh flowers for your cakes, however, they will be what are available at the time of purchase, and we cannot guarantee certain colours or types.
If you would like your own fresh flowers on your cake, we would be more than happy to arrange flowers that have been provided, in a food safe manner at the time of pick up or delivery. We do ask to be mindful when choosing flowers for your cake, some varieties of flowers are poisonous and should never be placed on your cake. Please ensure flowers are washed and have air dried prior to our arrival. We will supply the flower arranging items required.
Delivery and Shipping:
We deliver our cakes and desserts free of charge in the Maroondah City Council area and deliver for a fee to surrounding suburbs up to a 50 km radius depending on your order. Should you require one of our cakes or a large cupcake order out of Melbourne, please contact us.
Weekday deliveries will be delivered by a 3rd party company, either The Traxi or Uber Packages, we cannot take any responsibility for 3rd party deliveries, so please be mindful when booking for a weekday delivery.
Weekend deliveries will almost always be delivered by myself, in rare circumstances I may need to use a 3rd party delivery service, which will be discussed with you if needed.
I LOVE wedding cakes, and being apart of your wedding. Wedding cakes involve so much more extra work, but don't fret, we do not, have not, or ever will charge any extra for wedding cakes.
Your satisfaction is of the highest importance to us. If for any reason the cake you purchased does not meet your satisfaction, we would like to know about it. Please email us so that we can discuss your concerns and look at ways that we can rectify the situation. Resolutions for any problems are at the sole discretion of management and vary depending on the circumstances. For us to consider a credit note or refund, you must refrigerate or freeze the cake and return it to us within three (3) days.
Variations from pictured items
In some cases it may be necessary to change a colour or vary a product from the picture on our site, or a design you've been provided with as certain cake decorating items may from time to time be unavailable.
Please note that where colours are concerned, the picture shown on our website or in store albums may not be a true representation of the colour of the cake as quite often computer screen and photograph colours are not accurate and therefore your cake may appear to be different in colour from that shown.
Slice Cakes will make every effort to ensure that any cake pictures provided are followed to your specifications, however there are always going to be small variations in hand made products. I cannot guarantee that items such as figurines, 2D and 3D characters and cakes made from pictures will be an exact replication of the original item, sometimes this is not possible. Slice Cakes maintains creative licence on all cake designs, and implement any changes necessary.
Disclosure of Information
Slice Cakes will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will Slice Cakes sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
We reserve the right to share any photos of our products on social media, crediting the photographer if available.
Agreement to Terms and Conditions
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.